Member Services Attendant - Gloucester

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Service Attendant maintains a supportive, positive atmosphere that welcomes and respects all individuals. This role also responds to member and guest needs and handles all Welcome Center operations.

Shifts available:

Monday - Friday: 5:45am - 10am and 5:45am - 11am Monday - Friday: 4pm - 9pm and 5pm - 9pm Monday - Friday: 10am - 4pm and 11am/12pm - 4pm/5pm Saturday & Sunday: 8:45am - 3pm.

• Welcomes guests, communicates member experience and expectations to a diverse group of people
• Provides excellent customer service to members, guests, and program participants in the Y and on the phone, contributing to member retention
• Maintains cleanliness and organization of Welcome Center area
• Conduct tours to prospective members; sells memberships
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y
• Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
• Applies all YMCA policies dealing with member services
• Performs other duties as assigned

• The successful candidate must have a high school diploma or a GED and be at least 18 years old.
• Strong attention to detail required as well as excellent oral and written communication skills.
• CPR/AED and First Aid Certifications required within 30 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic
  segments of the community
• Basic knowledge of computers and demonstrate ability to use specific Membership software programs and software after completing training.
• Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone).

• YMCA Membership
• Discounted Programs
• 12% Employer Retirement Contribution
• Paid Sick Time